Contact

Write to a person who has set the app up on a real phone

Every message to GuestSpy is read by someone on the team, not sorted by a ticket system into a queue nobody owns. Below is what we are useful for, which address to use, how long you should expect to wait, and a form if you would rather not open your email. Please do not send your child's data in a first message; we will ask for exactly what we need if we need it.

What to write to us about

Setup and pairing. The six-digit code has expired, the permissions screen is asking for something you do not understand, the phone says it is paired but the panel shows it offline. Tell us the phone model, the Android version, and which build you installed, and we will walk through it with you. These are the messages we answer fastest, because a parent in the middle of setup with a child waiting is the person we most want to help.

Your account. A second parent who cannot sign in, two-factor codes that stopped arriving, a session you do not recognise in the list, an access-day count that looks wrong. Write from the email address on the account if you can, because it saves a round of verification.

Privacy requests. Export, deletion, a question about what is stored and for how long, or a request from a child who is now an adult and wants their history gone. These go to [email protected], not the general address, so that they land with the person responsible and are logged properly. You do not need to quote a law to make one.

Corrections to a guide. If a guide on this site says a menu is in a place it is not, describes a feature that Android no longer allows, or gets a fact about child safety wrong, we want to know. Say which page and which sentence. Corrections are made on the page itself with a dated note, and the editorial standards page says how that works.

Press and research. Journalists and academics are welcome to ask how the product works, how the task model performs, or what we will not build. We answer in writing and we do not give quotes about other companies' products.

Reports of misuse. If you believe GuestSpy is being used to monitor an adult without their consent, write to either address with the subject line "Misuse". More on how we handle this is further down the page.

How long each kind of message takes

Setup and account questions are usually answered within one working day, often the same evening. Corrections to a guide are acknowledged within a working day and fixed within a week, longer if we need to retest on a phone. Privacy requests are confirmed within two working days and completed within thirty, which is the limit we hold ourselves to regardless of where you live; most are done in a few days. Press questions get a reply within three working days. Misuse reports are read the same day and acted on before anything else. We are a small team, so a bank holiday or a bad week can stretch these; if you have waited longer than stated, send a second message and say so.

The general address is [email protected]. There is no telephone line, and we would rather say that than have you search for one.

Send a message

Everything here goes to the same inbox as email. Privacy requests sent through the form are forwarded to the privacy address.

Quicker than waiting for a reply

Before you write

About half the messages we receive have an answer already on the site. None of these three places will be offended if you check them first.

The twenty-one questions we are asked most

Which phones, what the child sees, why the map shows an old position, what the tasks are and whether any of this is legal. Grouped, short, and written to say what the app cannot do.

Read the FAQ

Every setup screen, in order

The pairing code, each Android permission and the reason it is asked for, the difference between the Google Play build and the direct download, and what to do when a phone shows offline.

Open the setup guide

Sign in, reset a password, or try the demo

Password resets, two-factor recovery and the sessions list are all on the panel page. So is the read-only demo, which is the fastest way to answer "what does that screen look like".

Go to the parent panel

Reporting misuse

GuestSpy is for a parent or legal guardian supervising their own child, on a phone the family provides, with the child aware of it. It is designed so that misuse is hard: the icon is visible, the app opens to a Transparency screen, every remote action shows on the phone, and the sensitive features can only be switched on by a consent step accepted on the phone itself. Even so, if you have found the app on your own phone and you are an adult who did not agree to it, or you believe someone is using it on another adult, we want to hear from you. Write "Misuse" in the subject line or choose it in the form. Tell us what you found on the phone and, if you know it, the email address on the account. We will confirm the same day, and where the evidence supports it we close the account and stop collection from that device without warning the account holder. You can also remove the app from the phone yourself at any point; it does not resist removal and the account is told it has gone. If you are in immediate danger, contact the police before you contact us.

A note on what we will not do by email

We will not reveal the contents of another account, including to someone who says they are the other parent, without the verification steps in the panel. We will not switch on a consent-gated feature for you from our side, because the whole point of the consent switch is that we cannot. We will not tell you how to hide the app, and a message asking how to is the quickest way to have your account reviewed. Everything else, including awkward questions about what the product should and should not do, is welcome.

Not sure whether to write yet? Try the panel first

The read-only demo opens a full week for the Bennett family with every screen live. Most questions about what a page shows are answered faster by looking at it than by waiting for us.

Open the demo Read the FAQ

Android child app · Runs in any browser · Visible on the phone