1/ Can I install GuestSpy remotely?
No.You need to have the device physically in your hand for about 5 minutes. Installation is simple. You simply open up a web page on the mobile and enter your code to download. The install begins automatically and setting the options is simple. You can also change the settings and control some aspects of the device itself, with secret remote SMS commands, or with user control panel website at http://my.guestspy.com .Note about iDevice (iPhone, iPad, iPod Touch):iDevice (iPhone, iPad, iPod Touch) installs are not downloaded this way, but installed through the Cydia utility on an already jailbroken iDevice (iPhone, iPad, iPod Touch).
2/ How can I tell if GuestSpy is on my phone?
GuestSpy is not a virus and must be deliberately installed onto the Target device directly, with a unique set of steps and configurations. It will not perform any functions that were not configured by human intervention. However, it does not install any visible program menus, folders or icons (iDevice (iPhone, iPad, iPod Touch) version can choose to Hide/Unhide the icon for access). Once installed, it may only be accessed or uninstalled by equally deliberate human intervention.
You should not let anyone that you do not trust access your device
3/ Can I remove GuestSpy remotely?
For now, only GuestSpy version for iOS iDevice (iPhone, iPad, iPod Touch) supports remote uninstalling feature. To do this, you need to set a monitor number then use that monitor number to send SMS command <*#93> to target phone number (phone which GuestSpy is installed). Monitor number is not target phone number. Email and password are email and password of your GuestSpy account.
4/ What phones does GuestSpy work on?
Now GuestSpy compatible with:
– iDevice (iPhone 2G/3G/3GS/4/4S/5/5S/5C, iPad, iPod Touch)
– Android(2.2/ 2.3/ 3.X / 4.X / 5.X)
5/ What is Jailbreaking & Why do I need it?
The application GuestSpy needs to run silently in the background. It’s necessary to jailbreak your iDevice (iPhone, iPad, iPod Touch) so you can run the silent application in the background.Jailbreaking your phone install automatic Cydia. There is no cost to jailbreaking your iDevice (iPhone, iPad, iPod Touch) and it is completely reversible if the need should ever arise. How to Jailbreak your iDevice (iPhone, iPad, iPod Touch).You can decide on which method you want to use. Again, we DO NOT provide support or instructions on how to jailbreak your iDevice (iPhone, iPad, iPod Touch).The best reference websites for jailbreaking an iDevice (iPhone, iPad, iPod Touch) are jailbreakmatrix.com and redmondpie.com.
6/ Why does the target device need Internet?
You need internet service to initially download the software directly into the target device itself. GuestSpy also uses the Internet connection to send all captured data to your included web account for review. This is all the SMS, Call Logs, Photo, keylogger, Notes, Social networking messages, or Location information you are tracking on the target device.
7/ Have data recorded during period when target phone has no internet connection been lost?
No. When target phone doesnot have internet connection, GuestSpy still records data but can not send data to server. GuestSpy will save all recorded data in temporary files on target phone and wait to try to send again when the target phone has internet connection. Therefore, recorded data will not be lost. But you have to wait until target phone has internet connection to review new data.
8/ How do I review the SMS, Call Logs and Location Tracking information?
Login to your account at http://my.guestspy.com/ to see all your captured information. From your account you can read the individual events (click on any event to open it), or you can download a spreadsheet with all events.
9/ Are deleted SMS still captured?
All SMS sent/received on target will be recorded even if target phone user try to delete it immediately after sending/receiving.
10/ How to purchase a GuestSpy package?
Now we purchase GuestSpy with 18 methods including paypal, master card… You can login with your account at my.guestspy.com and go to License and click Renew button to purchase or extend your license; or you can purchase directly at http://guestspy.com/the-best-price-spyware
11/ I made payment already but license days are not added to my account license. What’s happen?
Sometimes Paypal needs 1 to 4 hours to verify a transaction before sending information to us. After receiving information from Paypal, license days will be added to your account license. Therefore, when this happens, the process adding license day to your account license may be delayed 1-4 hours. If you meet this case, don’t hesitate to contact our support team for help.
12/ Have new data be sent to server if my account is expired?
No. If your account is expired, features which need fee (SMS, Call…) will stop sending data to server while free features (GPS, Auto Answer) still work normally.
13/ Can I use GuestSpy in 2 target phone with 1 account?
Yes. Now you can use GuestSpy in 3 devices for each account. If you need use more than 3 devices, please contact with our support team.
14/ Refund Policy
Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 5 days following the day of your purchase provided your reasons don’t contradict with the Refund Policy conditions.
No refund will be available after this refund period is over.